FAQ
Learn more about payment, delivery and returns & refunds
Orders & deliveries
What is the delivery time?
Orders are processed within 2 business days. They are then shipped and delivered within 1 to 7 days, depending on the destination country within the European Union.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number by email. Use it to check the status of your delivery.
Do you deliver outside the EU?
Currently, we only ship within the European Union.
What do I do if my order doesn't arrive?
Contact us at hello@xyprasport.com with your order number and tracking information. We will file a claim with the carrier as soon as possible.
Returns & refunds
How do I return an item?
Send an email to hello@xyprasport.com with your order number and the reason for your return. If the return is due to a defect or damage, we will provide you with a prepaid return label. For returns due to a change of mind, we will inform you of the return shipping costs before processing your request.
What if my racquet arrives damaged?
Contact us immediately with photos of the damage and your order number. We will arrange a replacement or refund at no cost to you.
What is the refund period?
Once your return is received and inspected, refunds are processed within 7-10 business days to your original method of payment.
Can I exchange my racquet for a different model?
We do not offer direct exchanges. Please return your current racquet and place a new order. For any questions, contact hello@xyprasport.com.
Payment & Security
What payment methods are accepted?
We accept payments by Visa, Mastercard, American Express, or PayPal.
Are my payment details secure?
All payments are processed through secure and PCI compliant payment providers (Shopify Payments and PayPal). XYPRA does not store or have access to your payment information."
Is SSL encryption used?
Yes. Our site uses industry-standard SSL encryption to secure your data during payment.
